Unfortunately, really often happen that a buyer doesn’t want to pay an item won on a eBay auction. This can happen from newbies most but even from ebayer with a lot of feedback.
eBay system doesn’t offer equal treatment for buyers and sellers, a rule implemented in the last years blocks the seller’s opportunity to leave a negative feedback to a incorrect buyer.
Just if they get 2 non-payment strike the sellers can exclude these ebayers from their auctions.
What to do if an ebayer doesn’t pay the item won in auction?
This is what eBay suggest: What to do when a buyer doesn't pay (unpaid item process)
- You need to wait 48 hours before you can open an “unpaid item case” and max in 32 days, after the listing has ended.
- You can close the case after 4 days you opened it, if there is no communication with the buyer.
In the moment you open an unpaid item case, the buyer can’t leave you a feedback. This mean that technically your feedbacks are protected. But if the payment transaction chosen by the seller is not Paypal there could be other annoyances:
If the buyer pays using one of eBay's approved electronic payment methods (PayPal, credit card, ProPay, or Skrill), we close the case automatically. If the buyer uses another payment method, you need to go to My eBay and mark the item as paid manually.
Some buyer wants to play the crafty ones, they claim to have paid when it is not. By using Paypal all this can be avoided because the transaction is controlled directly from eBay.